This policy outlines the procedures for returns and refunds, ensuring a transparent and compliant shopping experience on starstarot.com.

1. 30-Day Return Window & EU Statutory Rights

Standard Return Window:
We offer a 30-day return window. Customers must initiate a return request within 30 days of receiving their item to be eligible.

EU / EEA Right of Withdrawal:
If you are located in the European Union (EU) or European Economic Area (EEA), you have the statutory right to cancel or return your order within 14 days without giving any reason. The 14-day withdrawal period begins on the day the last item of your order is delivered (extended if ending on a weekend or public holiday).

Eligibility Conditions:
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, unopened (with original shrink wrap intact), and in the same condition that you received it.
- Packaging: Must be in the original packaging, including all original tags, labels, and included accessories.
- Proof of Purchase: You must provide the order number or proof of purchase.

Non-Returnable Items:
Certain types of items cannot be returned:
- Opened tarot or oracle decks (once the plastic seal is broken, they cannot be returned).
- Customized or personalized products.
- Sale, clearance, or items marked as "Final Sale."
- Gift cards.

2. The Return Process

Initiating a Return:
You can conveniently initiate a return or cancellation request directly through your customer account:
1. Access your account via our online portal: https://shopify.com/71384924419/account
2. Find your order and request a return or cancellation.

Note for Mobile Number Checkout: If you checked out using a mobile phone number, please submit your return request using the link provided in your SMS order confirmation.

Alternatively, you may send an email to starstarot@outlook.com within your eligible return window. Please include your order number, the name of the item(s) you wish to return, and the detailed reason for the return. We will review your request within 3 business days and provide return instructions.

Return Shipping Costs:
- Our Error: If the return is due to a defective, damaged, or incorrect item shipped by us, starstarot.com will cover the return shipping costs.
- Customer’s Reason: If the return is due to the customer changing their mind (e.g., dislike, ordered by mistake), the customer is responsible for the return shipping costs, or the cost will be deducted from the refund amount.

Important: We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning items. We are not responsible for items lost or damaged during the return transit.

3. Refunds and Exchanges

Refund Processing:
- Inspection: Once we receive the returned item, we will inspect its condition within 5 business days.
- Notification: We will notify you via email regarding the approval or rejection of your refund request.
- Issuance: If approved, the refund will be processed and automatically applied to your original payment method within 3 to 7 business days.

Exchanges:
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item, please contact us immediately at starstarot@outlook.com.