This policy outlines the procedures for returns and refunds on starstarot.com.

1. Return Request Period and Statutory Rights

Standard Return Request Period:
Customers must initiate a return request within 15 business days after delivery. A return request does not mean that the return has automatically been approved. Eligibility is reviewed according to the conditions below.

EU / EEA Statutory Rights:
If you are located in the European Union (EU) or European Economic Area (EEA), any mandatory right of withdrawal or other statutory consumer right that applies to your purchase remains unaffected. Where applicable, the statutory withdrawal period generally begins on the day the last item in the order is delivered. Nothing in this policy limits rights that cannot legally be excluded.

Eligibility Conditions:
To be eligible for a standard return, the item must be unused, unopened with the original shrink wrap intact, and in the same condition in which it was received. It must be returned in its original packaging with the original tags, labels, and included accessories. You must provide the order number or other proof of purchase.

Non-Returnable Items:
Opened tarot or oracle decks cannot be returned for a change of mind once the seal or shrink wrap has been broken. Customized or personalized products, gift cards, and items clearly marked Final Sale are not eligible for a standard change-of-mind return, except where applicable law provides otherwise.

2. Return Process

Contact us before sending any item back. You may submit a return or cancellation request through your customer account at https://shopify.com/71384924419/account or email starstarot@outlook.com within the applicable request period. Include your order number, the item you wish to return, and the reason for the request. We will review the request and provide return instructions. Items returned without prior instructions may be delayed or refused where permitted by law.

Return Shipping Costs:
If the return results from a defective, damaged, missing, or incorrect item for which we are responsible, Stars Tarot will provide an appropriate resolution and cover reasonable return shipping when a return is required. For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges and import taxes already incurred are not refundable unless applicable law requires otherwise.

Use a trackable shipping service when returning an item. Keep the shipping receipt and tracking information until the return is completed.

3. Refunds and Exchanges

After the returned item is received, we will inspect it and notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. The time required for the funds to appear depends on the payment provider and financial institution.

We replace or otherwise resolve items that arrive defective, damaged, missing, or incorrect in accordance with applicable law. Contact starstarot@outlook.com promptly with your order number and clear photos or other relevant information so we can review the issue.

This policy does not limit any mandatory consumer rights that apply in your country or region.